Refund policy

Returns and refunds

All product  in our shop are NEW to protect customers health, to be eligible for a return, your item must be unused and in the same condition that you received it, It must also be in the original packaging, due to the items belongs to personal products, Hope for your understanding.

Our policy lasts15 days. If 15 days have gone by since you receive your purchased items, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please DO NOT refuse delivery OR send your purchase back to the fulfillment center.

To return your product, please contact our customer service (support@happygochastity.com) PRIOR TO RETURNING any item(s). Below is our return address:

HAPPYGO
613 Office, jing kai Building, qing hu dong li yuan C2, Dahe Rd, Longhua District, Shenzhen, Guangdong, China

You will be responsible for paying for your own shipping costs for returning your item, including importing custom taxes. Shipping costs and importing custom taxes are non-refundable. If you receive a refund, Shipping costs and importing custom taxes will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or defective product (if applicable)

If you received a product that is defective or damaged, please send us an email at support@happygochastity.com.

Kindly describe and elaborate the issue then attach any evidence (ie: photo or video) and we'll do everything in our power to resolve it.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after delivery

Late or missing refunds (if applicable)

Under normal circumstances, we will refund within 2-3 days after receiving the returned goods.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@happygochastity.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@happygochastity.com and we'll advise the next steps.

Cancellation

Customers may request to cancel an order provided that the package hasn't been dispatched yet. The customer should first check the status of their order before sending their cancelation request via email to support@happygochastity.com.

Once the request to cancel has been sent via email, the customer must wait for our response to confirm that the order has been canceled.

Orders can not be canceled once the order have been shipped out.

We will charge 5% of the total order amount to reimburse the bank for transaction fees.